Skip to main content
Milani Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Milani
  2. FAQ

FAQ

International

  • Canada Free Shipping Threshold
  • Order Replacements
  • Are the prices shown in US dollars?
  • Do the prices shown include taxes and/or duties?
  • Processing and Shipping Times
  • How are taxes and duties calculated?
See all 13 articles

US Shipping & Returns

  • Where's my order?
  • Issue with item(s) purchased from a retailer?
  • Do you ship to freight forwarders?
  • May I cancel or adjust my order?
  • My order says delivered but I didn’t receive it. What do I do?
  • Can I make changes or adjustments to my order?
See all 11 articles

Payments and Ordering

  • What is Afterpay?
  • How do I use Afterpay?
  • Is there a minimum purchase amount when using Afterpay?
  • Can I return items purchased with Afterpay?
  • Can coupon codes be combined?
  • Why am I only allowed to purchase 4 units of any one item?
See all 7 articles

My Account

  • I forgot my password, how do I log in?
  • How do I view my order history?
  • How do I opt out of Text and Email Marketing?

Product Information

  • How do I know when an item will be restocked online?
  • Where can I buy products in stores?
  • How does Milani define Vegan?
  • Are Milani products Vegan?
  • Does Milani Cosmetics test on animals?

Accessibility

  • Accessibility
Milani